Questions People Ask
Straight answers. Plain words.
Pick a category. Every answer is written for business owners, not web designers.
Pricing and payment
What things cost, what is included, and how you pay.
How much does a website cost?
Every build starts at $997, which is the base and the one-page site. Launch, with three to five pages, reviews, a FAQ and a map, is $1,997. Growth, with keyword research, three service pages, your Google Business Profile set up and booking, is $3,497. Anything bigger is the base plus lines from the menu, added up in writing. The number on the quote is the number you pay. Every line is at /pricing.
What does a single page cost to add?
A standard page like About or Contact is $249. A service page written to rank for that service is $549. A page for a town you serve is $599. A campaign landing page is $897. The whole menu, with the total adding up as you pick, is at /pricing/menu.
What changes the number?
Page count, whether I write the words from scratch or tidy yours, whether you have real photos, and the features you want: booking, galleries, a quiz funnel, an estimator. Google work like keyword research and the Business Profile setup is separate, or included in Growth.
How do I pay?
Builds are half at the start and half before launch, by card or bank transfer. Larger builds are split into milestones. Monthly plans bill on the 1st by card, and you can cancel before the next billing date.
Are the prices on the site the real prices?
Yes. They are starting points for the work described, and the written quote lists each line. If your job is bigger than what a line says, I tell you before I start, not after.
Do I have to be on a monthly plan?
No. You own the site and can host it anywhere. A plan just means I keep it online, current and showing up on Google so you do not have to.
Can I change plans later?
Yes, any month. Move up when you want more done, move down when things are steady. There is no contract lock-in on the monthly plans.
Timeline
How long the build takes and when results show up.
How long does it take to build a website?
A one-page site takes about a week from the planning call to launch. Launch and Growth sites get a date at kickoff, usually two to four weeks. What slows a project down is waiting on photos and answers, so I ask for those up front and keep the list short.
How long does SEO take?
A new site shows up for its own name within a week or two. Showing up for your trade plus your town takes a few months of steady work, and a competitive search like 'roofer Hilton Head' can take six months to a year. Anyone promising page one in 30 days is guessing or planning to buy ads. Read the full answer at /resources/how-long-does-local-seo-take.
When will I see leads?
From ads, within the first week. From a Google Business Profile that was set up properly, within the first month. From SEO, a few months. From a good site with no Google work behind it, whenever people find it, which is why the Google work matters.
What if I need it faster?
Say so on the inquiry. A one-page site can go up in days if you have photos and a domain ready. Bigger builds can go to the front of the queue on a custom quote.
Ownership and platform
Who owns what, what it is built on, and what happens if we stop.
Do I own my website?
Yes. The design, the code and the words are yours. You get the login details at launch, and if you ever leave a monthly plan, the site goes with you. Some builders and agencies keep the site on their account, so leaving means starting over. I do not do that.
Who owns the domain?
You do, always. Your web address is registered in your name, with your card on the renewal. If a designer or agency holds your domain, they hold your business. I connect the site to yours, or help you buy one, and it stays yours.
What is the site built on?
Code, not a drag-and-drop builder. That is why it loads fast, ranks well and has nothing extra in the way. It is hosted on a fast network under your own domain, and you can move it anywhere because you own the files.
Can I edit the site myself?
You can, but most clients do not want to. Small text changes are easy for me and fiddly for you. On Maintain you get four edits a month, on Grow they are unlimited, and the change is usually live the same day. If you would rather log in and edit yourself, I will say so and point you to /compare/wix-vs-custom-website, because for some businesses a builder really is the better fit.
What happens if we stop working together?
The site keeps working and stays yours. You get every file, every login and a short document on how to run it. Move it to any host, hand it to any designer. No exit fee.
Process and working together
What I need from you, how revisions work, and how we talk.
What do you need from me to start?
Less than you would think. Your business name, what you do, the towns you serve, and your phone and email. On the planning call we work out who your customers are and what you want them to do on the site. After that, photos of your real work, and phone photos are fine, plus any logo you have. Start at /start-project.
Do I have to write the words?
No. Tidying your words is always included. If you want pages written from scratch, I interview you and write them in your voice, priced per page on the menu. Either way, nothing goes live until you have read it.
How do revisions work?
You look at the work, send all your changes in one list, and I make them. That is one round. The base includes two rounds, Growth three, and extra rounds are $249 each. Sending changes in one list instead of a dozen texts is what keeps the timeline honest.
Do we need to meet in person?
No, but we can. I am in Bluffton and I come out to Hilton Head, Beaufort and Savannah for planning calls and photo shoots when it helps. Most of the build happens over the phone and by email.
How do we communicate?
Text first. I reply myself, usually within the hour during work hours, always within one business day. Email works too, and there is a call time on the calendar for anything longer.
Who does the work?
I do. No offshore team, no account manager, no handoff. The person you talk to is the person who builds the site and the person who answers when something breaks.
SEO and Google
What the words mean and what actually gets you found.
What is SEO?
Search engine optimization: the work that helps Google understand your website and show it to people searching for what you do. Mostly it is clear page titles, plain writing that says what you offer and where, a site that loads fast, and Google being able to read every page. For a local business it also means your Google Business Profile and your website telling the same story. Details at /services/seo.
What is local SEO?
Search work aimed at people near you. When someone types 'electrician in Bluffton' or 'pressure washing near me', Google shows results based on where they are standing. Local SEO is a complete Google Business Profile, a page for each service and town, your name, address and phone matching everywhere online, and a steady flow of real reviews. See /local-seo.
What is a Google Business Profile, and do I need one?
Your free listing on Google: the box on Maps and on the right side of a search with your hours, photos, reviews, a Call button and a link to your site. If you serve customers in an area, yes, you need one. It is the only way to show up in the map results, and for most local businesses it brings more calls than the website. Setup is $349 on its own and included in Growth. See /services/google-business-profile.
Google Business Profile or SEO first?
The profile, almost always. It is what shows in the map results and it is the cheaper fix. SEO is the pages and research that hold it up over time. Read the full answer at /resources/google-business-profile-or-seo-first.
Is SEO included in a website build?
The foundations are: clean structure, fast pages, titles and descriptions, schema. Keyword research, extra service pages and the Google profile work are priced on the menu because not every business needs them on day one. Growth bundles them.
How many service pages do I need?
One for each service you want to be found for. Google ranks pages, not businesses, so 'pressure washing' and 'gutter cleaning' each need a page to show up for their own search. Most local businesses need three to six. Read /resources/how-many-service-pages-does-a-local-business-need.
Can you guarantee page one?
No, and nobody honest can. Google decides. What I can promise is the work that gets businesses there: a complete profile, pages that answer the searches, listings that match, and reviews that keep coming. You see the numbers every month.
What is the map pack?
The three businesses shown with a map near the top of a search like 'plumber near me', each with a rating, hours and a Call button. Most people never scroll past it. Google picks them on distance, how complete and active the profile is, and reviews. Your site gives Google a page to link each service to.
What are citations?
Mentions of your business name, address and phone on other sites: Bing, Apple Maps, Yelp, BBB, Yellow Pages. When they all match your Google profile exactly, Google trusts your address more. When they do not, that trust drops. On Grow I claim the five biggest in month one.
What are AEO and GEO?
Answer engine optimization and generative engine optimization: being the answer Google's AI summary, a voice assistant or ChatGPT picks. In practice it is the same good SEO with clearer, more direct answers on the page, and consistent facts about your business across the web. I do not sell it as a separate line item.
What is schema markup?
A bit of code that labels things for Google in a language it reads directly: this is a business, here is its address, these are its hours, this is a question and here is the answer. It helps Google show extra details in results and helps AI tools pull the right facts. Every site I build ships with it.
Hosting and after launch
What keeps the site online, and what the monthly plans do.
What happens after launch?
The site goes live on your domain and I send the logins for everything: the site, Google Analytics, Search Console and your Google Business Profile. Then you pick a monthly plan or not. On Host I keep the site online and secure. On Maintain I also make your edits and check the site every month. On Grow I run your Google profile every week. Skip a plan and the site still works and is still yours.
What is hosting?
The computer your website lives on so people can visit it. Someone has to rent it, keep it running, patch it, and put a backup back if something breaks. On a builder like Wix that is bundled into the monthly fee. On a custom site it is what a monthly plan covers. Host is $59 a month: hosting, the padlock, daily backups, uptime monitoring and security updates.
What is a monthly plan?
What keeps the site running after launch. Host at $59 covers hosting and security. Maintain at $179 adds four edits a month, a monthly health check with fixes, and a report. Grow at $499 adds unlimited edits and me running your Google Business Profile every week. No contract lock-in. Move up or down any month.
What happens if I miss a month of photos on Grow?
That month's posts use branded graphics instead of your photos, so your profile stays active. Real job photos perform better, which is why I ask for them by the 5th.
What counts as an edit?
A change to something that already exists: new hours, a new photo, a price change, a rewritten paragraph. One request with a few small changes on the same page counts as one edit. A new page or a new feature is a small project on Host and Maintain, and part of the plan on Grow.
What if the site goes down?
On any plan the site is monitored around the clock and I get the alert before you do. The host has had almost no downtime in years, and there is a daily backup to put back if anything breaks.
Fit and location
Who this is for, where I work, and why not do it yourself.
What kinds of businesses do you build for?
Local service businesses: cleaners, movers, contractors, welders, gyms, churches, salons, restaurants, medical and dental offices, and the trades. If you serve customers in a real area and want the site to bring in calls, the fit is good. Online stores and portals are quoted after we talk.
Do you work outside Bluffton?
Yes. Bluffton is home, and Hilton Head Island, Beaufort and Savannah are the markets I work every week. The build happens over calls, texts and screen shares, so I have built for businesses in Columbia and out of state without meeting in person.
Why not build it myself on Wix or Squarespace?
You can, and for some businesses that is fine. The difference is what shows up on Google and how many calls the site turns into. A builder site is your project to keep fixing; a custom site is finished and maintained for you. The honest comparison, including when Wix is the better choice, is at /compare/wix-vs-custom-website.
Why not a big agency?
Agencies in the area start at $5,000 to $15,000 for a small business site because you are paying for the office, the sales team and everyone in the chain. Here the price is the work, and the person you talk to is the person who builds it. See /why-handran-development.
What makes you different?
Public prices, a written quote line by line, a text back the same day, real Google reviews on the page, and a site you own outright. Most of the agencies ranking around here do none of those.
Dictionary
The words on this site, explained.
Landing page
One web page with one job: get the visitor to do one thing, like book a call. No menu of ten pages to wander through.
Domain
Your web address, like yourbusiness.com. You buy it for about $15 a year and it stays yours.
Hosting
The computer your website lives on so people can visit it. Someone has to rent that computer and keep it running. On a monthly plan, that is me.
SSL (the padlock)
The lock icon next to your web address. It scrambles anything a visitor types so nobody in between can read it. Google marks sites without it as 'Not secure'.
Backup
A saved copy of your whole website. If something breaks or gets deleted, the backup goes back up and nothing is lost.
Google Analytics
A free tool from Google that counts how many people visit your site, where they came from, and what they did. It answers 'is anyone actually looking at this?'
Google Search Console
Another free Google tool. It shows the exact words people typed into Google before clicking your site, and tells us if Google has trouble reading any page.
Google Business Profile
The listing that shows up on Google Maps and on the right side of a Google search, with your hours, photos, reviews and a Call button. For a local business it often matters more than the website.
Map results (the map pack)
The three businesses shown with a map near the top of a Google search like 'plumber near me'. Getting into those three is what local search work is for.
SEO
Search engine optimization. Everything done so Google understands your site and shows it to people searching for what you do. Mostly it is clear page titles, plain writing, a fast site, and Google being able to read every page.
Directory listings (citations)
Your business name, address and phone number listed on sites like Bing, Apple Maps, Yelp and Yellow Pages. When they all match, Google trusts your address more.
AI search
People now ask ChatGPT and Google's AI answers for business recommendations. A site written and structured clearly is more likely to be the one those tools mention.
Revision round
You look at the work, send all your changes in one list, and I make them. That is one round. Two rounds means we do that twice.
Conversion
A visitor doing the thing you wanted: calling, booking, or filling out a form. A page 'converts well' when a lot of visitors do that.
Still have a question? Ask me directly.
Text it to me or start a project. You get a real answer, not a sales pitch, usually within one business day.